Privacy policy

This Privacy Policy explains how Starheart (“Starheart”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from starheart.us (the “Site”), use our services, or otherwise interact with us (collectively, the “Services”).

By accessing or using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Services.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. When we make changes, we will update the “Last updated” date above and post the revised version to this Site.

Personal Information We Collect

“Personal information” refers to information that identifies, relates to, or can reasonably be linked to you. It does not include de-identified or aggregated data.

We may collect the following categories of personal information depending on your location, your interactions with the Services, and applicable law:

Contact Information:
Name, address, billing address, shipping address, phone number, email.

Payment & Financial Information:
Payment card details, transaction information, payment confirmation.

Account Information:
Username, password, account settings, preferences.

Order & Transaction Information:
Products viewed, added to cart, wishlisted, purchased, returned, or exchanged.

Communications:
Information you include in messages or customer support inquiries.

Device Information:
Browser details, device identifiers, IP address, network data.

Usage Information:
How you interact with the Site, pages visited, time spent, navigation patterns.

How We Collect Personal Information

We collect personal information from the following sources:

Directly from you:
When you create an account, make a purchase, interact with customer support, or otherwise provide information.

Automatically:
Through cookies and similar technologies when you browse the Site or use our Services.

From service providers:
Such as payment processors, fulfillment partners, IT and analytics providers.

From third parties:
Such as marketing partners or social platforms (when you interact with our content).

How We Use Personal Information

We may use your personal information for the following purposes:

1. Providing and Improving the Services

To process payments, fulfill orders, manage your account, provide customer support, facilitate returns/exchanges, and personalize your shopping experience.

2. Marketing and Advertising

To send promotional emails or texts, show targeted advertisements, and recommend products you may like based on your activity.

3. Security and Fraud Prevention

To authenticate accounts, protect against fraud, and maintain the security of our Services.

4. Communications

To respond to inquiries, provide updates about your orders, and send important service notifications.

5. Legal and Compliance Purposes

To comply with legal obligations, respond to lawful requests, or enforce our policies.

How We Disclose Personal Information

We may share your personal information in the following situations:

  • Service Providers: Shopify and other vendors who help us operate the Site (payment processing, shipping, analytics, storage, marketing, IT support).

  • Business & Marketing Partners: To enable advertising and promotional services. These parties may use your information according to their own privacy policies.

  • With Your Consent: For example, when using social logins or directing us to share information with a third party.

  • Affiliates: Within our corporate group.

  • Legal or Business Events: Such as mergers, bankruptcy, legal processes, or to protect our rights or users.

Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing personal information.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you believe a child has provided information to us, contact us to request deletion.

Security & Retention

While we employ industry-standard safeguards, no system is completely secure. Information sent over the internet may not be fully protected in transit.

We retain personal information only as long as necessary to provide the Services, meet legal obligations, resolve disputes, or enforce agreements.

Your Rights & Choices

Depending on your location, you may have the following rights:

  • Right to Access / Know the personal information we maintain about you

  • Right to Delete your personal information

  • Right to Correct inaccurate information

  • Right to Data Portability

  • Right to Opt Out of Targeted Advertising or Data Sharing

  • Right to Manage Marketing Preferences (unsubscribe links included in emails)

For users in the UK or EEA, you may also have:

  • Right to Object or Restrict Processing

  • Right to Withdraw Consent (when processing is based on consent)

You may exercise your rights by contacting us at:
contactstarheart@gmail.com

We may ask to verify your identity before processing certain requests.

International Transfers

We may transfer personal information outside your country of residence. When doing so, we use approved legal mechanisms such as Standard Contractual Clauses or other safeguards as required by law.

Sms & Text Marketing

If you opt in to our SMS program, we collect and use your phone number and message activity to:

  • Send order updates

  • Provide abandoned cart reminders

  • Deliver promotional offers

  • Request product reviews

Opt-in data is not shared with third parties except messaging partners who help us operate the SMS service.

Cookies

We use cookies to remember items in your cart, customize your experience, and provide relevant reminders (including via SMS). You can adjust cookie settings through your browser.

Complaints

If you have concerns about how we handle your data, contact us using the details below. You may also have the right to file a complaint with your local data protection authority.

Contact Us

For questions about this Privacy Policy or your rights, please contact us at: contactstarheart@gmail.com