Shipping policy
Preorders: How They Work
Most Starheart pieces are released as preorders.
A preorder reserves your item before production begins, allowing us to create each piece in controlled, limited quantities with elevated craftsmanship and quality assurance.
Production Window
All preorder items require 5-6 weeks for production after the preorder window closes.
Split Shipments
If your order contains both preorder and in-stock items, they may ship separately to avoid delays.
You will not be charged extra for split shipments.
Shipping Timeframes
Domestic (Australia)
2–7 business days
International
7–21 business days
(Please note that international transit times may be extended due to customs processing.)
These timeframes are estimates only. External delays—including couriers, customs, weather, or logistics interruptions—are outside our control.
Lost Or Delayed Parcels
Starheart is not responsible for parcels delayed by carriers or customs authorities.
If you believe your shipment is lost, delayed, or not updating, contact us at:
We will assist and guide you through the next steps with the carrier.
Defective Items
If your item arrives damaged, faulty, or flawed:
Please contact us within 7 days of delivery at contactstarheart@gmail.com
Include:
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Your order number
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Clear photos or videos of the issue
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A brief description
Once confirmed, we will arrange a replacement or store credit promptly.
Address Accuracy
Please ensure all shipping details entered at checkout are complete and correct.
Starheart is not responsible for orders shipped to incorrect, incomplete, or outdated addresses provided by the customer.
Contact
For any shipping questions or support: contactstarheart@gmail.com