Refund policy
Returns, Exchanges & Refunds
All sales are final.
We do not offer refunds or exchanges for change of mind, incorrect sizing, or lost/stolen packages. Refunds are only issued if you receive the wrong item or if the product arrives damaged.
If you receive the wrong item, wrong size, or a damaged product, our team will review your claim and may issue a full refund or replacement.
If you would like to request a size exchange, please contact us first. Exchanges are only possible if the requested size is in stock.
For all returns, customers are responsible for the cost of return shipping. We strongly recommend using a reputable courier with tracking and proof of postage. We are not responsible for lost, delayed, or stolen return packages.
To start a return or exchange request, email us at contactstarheart@gmail.com
Faulty Or Incorrect Items
If your item arrives faulty, damaged, or incorrect, you must contact us within 7 days of receiving your order at contactstarheart@gmail.com
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the item
Once reviewed and approved, we will offer either:
- A replacement of the same item (subject to availability), or
- A full refund to your original payment method
Undeliverable Or Unclaimed Packages
If a package is returned to us because it was undeliverable or unclaimed, it will be processed once it arrives back at our facility. This timeline is outside of our control.
Once received, we will refund your order minus any return shipping charges billed to us by the carrier.
We will contact you before issuing the refund.
If you prefer the package to be reshipped, you will be responsible for the new shipping cost.